Please contact 2104287131 or 2104285397 to inform us of your reasons for wanting to change the product. You must then return the product in the perfect condition in which you received it i.e. complete, undamaged and without any special product markings removed, within the packaging in which you received them.
You have the right to change the entire order or part of it within 15 calendar days from the date you receive it. The date of dispatch of the returned product is considered to be the date indicated by the courier on the receipt.
If the return is not made within 15 days then INStore may not accept it.
The products are returned by you exclusively by the courier that you received them, i.e. Geniki Tahidromiki.
Returns – changes are made exclusively with the courier carrier you received (General Postal Service) and always at the expense of the recipient, i.e. INStore.
In case the customer chooses another transport company, the cost of transport is borne exclusively by the customer. Returns – Changes with another shipping company and INStore’s charge will not be accepted.
In case the reason for the return is due to an INStore error and the customer does not wish to change the product, then the full amount paid by the customer will be refunded. Refunds are processed within 15 working days from the date we receive the products.
The first change is always free of charge, at no charge to the customer. For each subsequent change concerning the same order, there is a charge of 2,90€ for each new shipment.
Briefly, the return and replacement of a product is possible under the following conditions:
- η επιστροφή να πραγματοποιείται εντός 15 ημερών από την ημέρα παραλαβής
- το προϊόν να μην έχει χρησιμοποιηθεί
- το προϊόν να συνοδεύεται από όλα τα απαραίτητα έγγραφα, που αποδεικνύουν την συναλλαγή (π.χ. Απόδειξη Λιανικής, Δελτίο Αποστολής Τιμολόγιο, κ.ο.κ)
For hygiene reasons, products that may affect the personal hygiene of the person are not returned. Some of these are:
In cases where INStore is proven to be at fault for selling defective products or by mistake in receiving the order, in invoicing, in shipping, damaged in transit, with poor packaging, etc., then it assumes full responsibility for the replacement, the cost of return, as well as the costs of reshipment.
The refund terms remain the same as those mentioned above.